Customer Accounts
What is it?
When we say Customer Accounts, we mean …
- Creating and maintaining external Customers for Fee for Service Educational Activities (FSEA), Auxiliaries and Component units
- Using customer invoices to request payment for goods and services provided, generating Accounts Receivable
- Maintaining approved FSEA service lines, rates and tax applicability as Sales Items
Key Terminology
Customers are an organization or individual that purchases products or services which are set up as a business object in Workday to manage billing, invoicing and revenue recognition.
A Customer Invoice represents an official request for payment from a customer. It records revenue and creates an open receivable that the customer must settle.
A Sales Item represents a billable item (i.e., goods and services) that can be included on customer invoices or contracts.
Based on configured rules, Sales Tax Applicability determines whether a Sales Item is subject to sales tax when invoiced to a customer.
Aggregates tax rates by state, city, county and charges on a line based on the tax applicability of the line item and ship-to address.
Used to group customers based on shared characteristics or needs.
Used to categorize customers based on specific criteria, which can help in managing and reporting customer-related activities.
Specific worktags that can be assigned to transactions and data within a system. They are predefined and set up to ensure that only certain worktags can be used in particular contexts, such as on time blocks or for specific projects.
Specific worktags assigned to default values for an object (e.g., Sales Items) with no variation, to simplify data entry.