What is it?
When we say Internal Service Delivery, we mean …
- Setting up an established Internal Service Providers (ISP) to bill internal units/departments
- Using Catalog Items with established FSEA rates to charge internal units
- Creating Internal Service Deliveries (ISD) for ISPs to record revenue and expenses, itemized by distinct goods and services provided
View the September 16, 2026 GBAS PowerUp! demo video featuring billing in Workday. Reference the Billing in Workday – Internal and External Customers FAQsfrom the session.
Key Terminology
Mechanism within an organization that allows for the management and delivery of services internally, including the creation of internal service delivery documents.
Legacy Term: Auxiliary FSEA
The process of charging internal units (i.e., departments/cost centers) for services provided by another internal unit.
Legacy Term: E2R & ISP Journals
Pre-defined and maintainable rates for goods and services offered for internal billing by a unit that has been designated as an Internal Service Provider (ISP
Provides a lower level of detail from the Ledger Account to identify and categorize the different types of revenues reported within Workday.
Legacy Term: Revenue Account Code
Provides a lower level of detail from the Ledger Account to identify and categorize the different types of expenditures reported within Workday.
Legacy Term: Expense Account Code